Policy

Nakayama Butsudans has been in business in Japan for over 60 years. Our U.S. branch opened 30 years ago and we are proud to continue the tradition of excellence. We are direct importers of fine quality merchandise from Japan.

 

Payment Policy:

Order paid for by money order, cashier’s check, or certified check will be shipped promptly.
Order, paid for by personal check will be shipped promptly upon clearance of the check (approximately 5-7 business days).
Visa, MasterCard, and American Express cards are gladly accepted.

visa mastercard amex Merchant Account

We do NOT charge sales tax on any transaction in the State of Oregon.

 

Shipping Procedures:

Most orders will be shipped by FedEx, with delivery service Monday through Saturday.  Next day and 2nd day delivery available upon request at addition cost. U.S. Postal Service upon request.
Butsudans $1,900 or more will be sent by a trucking company..

fedex usps

Call or e-mail for estimated shipping charges.

 

Damaged or Short Claims Procedures:

All merchandise will be insured for delivery.  If there is any problem with your order, please notify us by telephone or e-mail within as soon as possible or within three business days of receiving the order.  You must have all packaging materials.

 

Order Cancellations Procedures:

You may cancel any order by telephone or e-mail within 12 hours after the order is made.

 

Disclaimer of Warranty:

Prices, design, and availability information is subject to change without notice.

 

Disclaimer of Liability:

Any measurements may vary slightly, and all photos are our best representation within graphic processes available to us.  We are not responsible for typographical or photographic errors.
ALL content in this web site is presented for use in the United States.  Users from any other country, nation, etc., should call or e-mail for country-specific information, including shipping charges, etc.

 

We wish you continued good fortune and would like to express our appreciation for doing business with Nakayama Butsudans.